onPhase

See how I sat at the intersection of marketing, product, and sales to evolve an enterprise name into a modern, data-driven brand engine.

Introduction

The Brand Evolution.

When I joined onPhase, the company was at a major crossroads. We weren’t just changing a name from DocuPhase; we were evolving the entire way the brand showed up in the world. As a lead designer, I sat at the center of this shift, collaborating daily with marketing, product, and sales teams to turn complex automation tech into something that felt accessible, modern, and human. Whether I was designing a high-level eBook or a massive event booth, my goal was always the same: ensuring our visual story was as innovative as the software we were building.

The Brand Evolution.

When I joined onPhase, the company was at a major crossroads. We weren’t just changing a name from DocuPhase; we were evolving the entire way the brand showed up in the world. As a lead designer, I sat at the center of this shift, collaborating daily with marketing, product, and sales teams to turn complex automation tech into something that felt accessible, modern, and human. Whether I was designing a high-level eBook or a massive event booth, my goal was always the same: ensuring our visual story was as innovative as the software we were building.

Scope of Work

Product Marketing & Brand Strategy

Client

onPhase (formerly DocuPhase)

Challenges

Bridging the Perception Gap.

The real challenge was a "perception gap." The brand had over two decades of established trust, but the visuals felt stuck in the past. We were competing against agile, modern startups, yet our assets didn’t always reflect that energy. I had to maintain our enterprise authority while completely refreshing our look under tight deadlines. Furthermore, I wasn’t just designing for aesthetics. I had to answer to weekly KPIs and A/B testing results, meaning every creative choice had to prove its worth through real user engagement.

Solutions

Design That Performs.

I tackled this by building a design system that worked as hard as our sales team did. I moved away from "one-off" designs and created a scalable visual language that unified everything from our webinars to our internal culture. I became obsessed with the data, using testing insights to refine our ad creative and web graphics until they performed at their peak. By the end of the rollout, we didn’t just have a new logo; we had a cohesive, high-performing brand engine that felt professional from the first click to the final sales deck.

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Explore how Shannon has helped businesses elevate their digital presence.